CUSTOMER CARE

At Chet Valley Vineyard we put our customers first and are keen to ensure you are completely satisfied with your purchase. If you have any queries about any of our wines or our wine tours please do contact us at info@chetvineyard.co.uk

 

All our wines that are shipped within the UK are wrapped in sustainable packaging to reduce the risk of breakages and are packed safely and sent by secure post. If you have any questions about deliveries please contact us by telephone 01508 333002 or email info@chetvineyard.co.uk

WHOLESALE INQUIRIES

For wholesalers wishing to stock our wines please contact John Hemmant the Winemaker and owner of the winery & vineyard to make arrangements. 

Tel:01508 333002

Alternatively please email info@chetvineyard.co.uk

PRIVACY & SAFETY

Your personal information (name, email address etc) will only be used to contact you with regards to wine sales and our business. We will not pass your details onto others.

We will need to use third party banking for on line payments. If you wish we can take telephone orders if you prefer to ring us on 01508 333002

Or email info@chetvineyard.co.uk

 

We will endeavour to contact you via email to confirm your online purchase.

 

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments

Terms and conditions

Age Restrictions

You must be at least 18 years of age to purchase wine and you, or someone else over the age of 18, must be present to sign for the delivery.

Guests ages 18 and up can attend our tours. Parents may also bring children under 2 years of age (at no additional charge).

Payment

We require a successful payment transaction before we start to process your order. Payments taken on our website are made via Stripe; you can use any UK credit card other than American Express.

Privacy Policy

We value our customers and their security, which is why we do not store credit card details and nor do we share customer details with any third parties.

If you buy from us, or if you sign up to our email newsletter, we may from time to time send you emails containing news and / or special offers. If you do not wish to hear from us any more, you may unsubscribe at any time.

Returns​

If your order does not meet your needs for any reason, please contact us in the first instance to arrange a return.

If you have simply changed your mind, you can return the items to us at your own cost and we will refund the cost of the wine. If the product is faulty, we will replace at no cost to yourself.

Cancellations

In accordance with the Consumer Contracts Regulations, you may cancel your order up to 14 days after receipt of the goods. Please contact us in writing at once if you wish to cancel your order and we will arrange for the goods to be returned to us and for your payment to be returned.